Frequently Asked Questions
Everything you need to know about OMF home essentials, shipping, and our quality guarantee.
What is the standard delivery timeframe for OMF furniture and decor?
Most in-stock items are processed within 2-3 business days. Delivery typically takes 5-10 business days depending on your location and the size of the item. Large furniture pieces may require scheduled white-glove delivery.
Do you offer a warranty on OMF home products?
Yes, all OMF furniture comes with a standard 12-month manufacturer's warranty covering structural defects and craftsmanship. This ensures your home investment is protected.
What is your return policy if a piece doesn't fit my space?
We offer a 30-day change-of-mind return policy. Items must be in their original packaging and unassembled. Please note that return shipping fees apply for non-defective items.
How can I track the status of my order?
Once your order ships, you will receive an email notification containing a tracking number and a link to our carrier's portal to monitor your shipment in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible interest-free payment options like Afterpay and Klarna for larger home purchases.
Are OMF materials sustainably sourced?
At OMF, we prioritize sustainability. We partner with suppliers who use FSC-certified timber and eco-friendly textiles to ensure our home products are as kind to the planet as they are to your interior.